Refund policy

We stand behind every order. Here's how returns work:

Damaged, Incorrect, or Expired Items
If anything arrives damaged, expired, close to expiry, or not what you
ordered, contact us within 48 hours of delivery with a photo of the issue and
your order number. We'll make it right with a replacement or a full refund —
no need to ship anything back.

Food & Beverage Items
Because of food safety regulations, food and beverage products are final sale
and cannot be returned once shipped. This does not affect your protection
above — damaged, expired, or incorrect food items are always replaced or
refunded.

Non-Food Items (tools, packaging, household, health & beauty)
Returnable within 30 days of delivery as long as items are unused and in
their original packaging. Contact us for a return authorization before
shipping anything back. Return shipping is paid by the buyer; refunds are
issued to the original payment method once we receive and inspect the items.

How to Start a Return or Report an Issue
Email info@smoothship.ca with your order number and photos (if reporting
damage). We respond within 1 business day.